When was the last time you hired a new Account Coordinator or Executive who immediately knocked it out of the park?
You know, built solid relationships with clients, met the needs of your agency’s management, creative team and clients, and managed timelines and budgets without exploding into a fiery mess?
Not all that often, eh?
That’s because the agency environment is a unique one and for most people, it’s a steep learning curve. To make matters worse, there’s never enough downtime to offer in-depth training and mentoring, which means that new account staff are rarely set up for success.
Colette can change that.
In just half a day, her Client Services Bootcamp teaches the basic, actionable tips and tricks that take most people several months, if not years, on the job to learn. The exciting new offering will quickly groom and bloom the members of your client services team, helping to save your agency time, money, frustration, and face.
As a former ‘suit’ from the agency world now working on the client side, the big piece missing from today’s agencies is client service. My expectation when I hire an agency is that I will not only receive great strategic creative but more importantly, that my project will be managed effectively and efficiently. I think this boot camp would be extremely beneficial to anyone who wants to not only win over clients, but keep them coming back.” - Sue Oland, Director, Marketing and Interactive, Empire Theatres Limited
The skills, experience and know-how required to thrive in the agency environment is a delicate mix, and it’s one Colette quickly learned to master. In less than a year, she went from being the greenest member of a client services team to managing it with finesse.
Colette “gets” both sides of the agency-client relationship. She can help mentor and season your junior and intermediate account people, so your clients recognize them as more than glorified coordinators, and appreciate them as valued enablers of their business. She “speaks client,” she listens, and she translates what’s being said into mutual profitability. We think that’s good for business relationships, and for the industry as a whole.” - Mike Hachey, CEO, Egg Films, Halifax and Moncton
Known for her innate ability to understand clients, build relationships, manage projects, and consistently deliver exceptional service, Colette earned a reputation for being one of the best client services professionals in the city. Perhaps more important, she mentored several young client services professionals and led them to become outstanding at their job.
Colette taught me skills and lessons that I use each and every day. She guided me through not only the functional skills that a client service role requires, but also the people skills; the details that set good account people apart from the great. Her training has been invaluable to me.” - Karlee Bedford, Account Executive, Taxi 2
If you’re wishing a transformation like this would happen with your client services staff, it can.
For just $600 per person, Colette’s Client Services Bootcamp will bring your young (in age or experience) account staff to the point you need them to be, saving your senior staff countless mentoring hours in the process. And when their time is valued at $150 or more per hour, the savings are indisputable.
Colette truly exhibited rare consulting skills. She balanced intelligence, discipline and intuition with an insatiable appetite to over-service and over-deliver. In doing so, she served as an invaluable mentor to the broader client services team who fell under her tutelage. No greater mentor has graced the doors of Revolve. Colette understood the professional services industry intimately, uncovering new and innovative ways to inspire staff, ignite culture and rock our clients’ worlds.” - Nelson Angel, Vice-President and Managing Partner, Revolve
Fill out the form below to express request a bootcamp for your team!
Click here to see more of what the bootcamp promises and more praise for Colette’s mad skills.
Still not convinced? Need more information? Have questions? You can email Colette directly: email
